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FREQUENTLY ASKED QUESTIONS

1. What are the advantages of SAM products compared to other brands?

SAM, South African Motorcycles, import and distribute a wide range of motorcycles and ATVs from the Far East into South Africa and have over 20 years experience in the market. This experience combined with a well established national dealer network of over 100 dealers ensure SAM clients have country-wide backup and service for their chosen product. SAM's Head Office in Gauteng provides national distribution of the range of motorcycles, ATVs and parts and ensure a high standard of customer service and parts backup is maintained. If you are buying a SAM product, you can be sure that the best balance between quality, price and performance has been offered to you and that's why we always strive to be 'The Brand that Offers More Ride for Your Rand!'

2. Where can I see one of the models sold by SAM?

You may visit any one of our 100+ dealers nationwide to view any of the SAM products. The range features broducts from Big Boy, GoMoto, Bajaj and Jonway. Please be sure to call the dealer first to ensure the model you are looking for is at the dealership. Depending on stock availability and size of the dealer, they may not have the model you are looking for on the floor.

3. Can SAM products be financed?

Yes, SAM products can be financed through Big Boy Finance (operated by Fin You) and most major financial institutions. 
The application process is as follows:
1.  On the web page of the model you'd like to purchase, click the 'Apply for Finance' button and complete the application form
2.  Your application will be processed by a registered credit provider
3.  You will be notified regarding your finance application status via an SMS
4.  If the application is pre-assessed the following documents will be required: 3 months bank statements, proof of address, ID and 3 latest payslips
5.  The payment is allocated and processed if the application has been approved by an approved payment bureau
6.  Your supplier is notified regarding the status and generate compulsory invoices to FinYou
7.  FinYou settles the supplier accounts on your behalf
8.  Collect and enjoy your purchase

4. Why do I have to buy through an authorised SAM Dealer?

New SAM products are only available through the SAM Dealer network.  These dealers are capable of providing all the assistance you'll require as far as deciding on the right model to purchase, doing a finance application if required, making sure the correct PDI and other important aspects are adhered to as well as getting you on the road with all the correct license and registration issues. Once you have taken delivery of your product, you will need to ensure the service schedule is adhered to as per the warranty book. Your SAM dealer will also happily assist you with any questions, decisions or advice to ensure your motorcycle experience is enjoyed to the maximum.

5. What type of warranty do your products have?

SAM products feature different Warranty periods. Please click here to view our Terms of Warranty.

6. How does your Finance and Insurance and work?

These service's are supplied and operated independently by Fin You's Smartcredit, an Authorised Financial Services provider (FSP 29424). The offers are subject to Fin You’s terms and conditions and have been tailored to suit the requirements of purchases under R25,000.00. Please click on the relevant product to download the policy documents:

Finance
Insurance

7. Where do I take my SAM product for repair/ service?

SAM products should only be serviced at one of our 100+ authorised dealers nationwide, but preferably at the dealer where you made your purchase. NOTE: Servicing your SAM product by an unauthorised motorcycle dealer or by yourself, this will render your SAM Warranty null and void.

8. What if SAM does not have the spares I require in stock? How long can I expect to wait?

SAM carry a vast inventory of over R20,000,000.00's worth of spare parts, however if we do not have the part in stock, it will be sorced and imported as soon as possible from out overseas factories. Many of SAM's parts are interchangeable.

9. Do I need a licence to buy a road-legal model and to ride it on the road?

While SAM dealers do not require the purchaser to be in possession of a valid drivers license at anytime during or after sale, you are required by South African law to be in possession of a valid drivers license for the category of motorcycle you are riding on the road.  Furthermore Fin You does not require by law, the rider to hold a valid motorcycle drivers licence to finance or insure any of the Big Boy products. It is however the owners responsibility to comply with the law.

There are 2 categories:

- A1 category which accommodates riders from the age of 16 years and entitles them to ride up to and including a capacity of 125cc. This category may NOT ride on Highways.

- A2 category which accommodates rider over the age of 18yrs and above 125cc.

10. Are your products SABS / NCRS tested and approved, what about emmisions?

Yes, all our products are SABS registered and a NATIS Manufacturers certificate is available for all models except youth quads as NATIS Manufacturers Certificates are not available for this category. Most of the SAM Range complies with the latest EURO 3 emission compliance and quality standards.

11. Why are your motorcycles so much more affordable than other Japanese or European brands?

Most of the SAM product range is targeted to the entry level consumer, whether for commuting, commerical or recreational purposes. More and more, budget is an over-riding factor when making a purchase of this nature.  Unlike other more expensive brands, SAM offers an affordable entry point to the motorcycle and ATV market, providing the best possible combination of looks, performance, reliability and price.  Our end-goal if to provide the biggest range, best price and best service so if you're looking for 'The Brand that Offers More Ride for Your Rand', look no further than SAM.


Should you still request further information, please click here and submit your question